What does this warranty cover?
Manufacturing Defects in Product or Hardware, Termite, Fungus, Colour Fading & Product Failure (As per Warranty card, T&C)
What will we do to correct problems?
In case of any defect, StudioKook will
• Either the product will be repaired, or
• Item will be replaced because of defective quality. If a case of unavailability of warranted product, StudioKook will provide a substitute of that product, which will have close similarity in dimension and colour of the original item. However, we don't provide any guarantee that the replaced product will be an replica of the original item.
How long does the coverage last? The Warranty Period for Physical Goods purchased from StudioKook is 36 months from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover? This Warranty does not cover any problem that is caused by: Damage due to misuse, tampering, natural calamity, negligence, unauthorised use, continuous contact with water.
What do you have to do?
To obtain warranty service, you must first contact us at firstname.lastname@example.org to determine the problem and the most appropriate solution for you.
This warranty is invalid if, a person apart from Studio Kook's representative installs or repairs the product, without taking legal approval from us. Our warranty is not applicable if the product is damaged because of below mentioned reasons: Damage caused because of abnormal use (including cuts and scratches) or if wear and tear happens due to accidents. Wear and tear occurred due to certain chemicals. Mishandling, or careless use. Mistreatment with the product, which includes the use of inappropriate cleaning material.
Fading of a product because of exposure to ultraviolet light, heat, and moisture. Warranty will also not work if the panels, cabinets, doors and drawer fronts are experiencing too much of steam. Use of products at such a place which is not in consent with the product instructions and is not approved by StudioKook Too much exposure to water and heat.
StudioKook is not responsible for the indirect loss which includes wear and tear of personal property, inconvenience, and loss of use. StudioKook's warranty for the product will never exceed the actual price of the purchased product and its replacement.
StudioKook provides a guarantee which follows Indian Consumer Law. A consumer is entitled to replacement only in case of major damage and can demand compensation for other reasonable loss. The products will be replaced or repaired only in case of poor quality and when the damage is not a significant damage.
Proof of warranty claim Claim for replacement or repair will be approved only when the buyer gives proof of home ownership, invoice and warranty certificate given by Studio Kook at the time of purchase.
Only the original purchaser of the product can avail the warranty benefits. It can't be transferred to the subsequent buyer of the property where the product is installed. Warranty will stand null and void if damage is caused during shifting of the product from its installed address/location to a new address/ location. If it has been found that the product is not applicable for the warranty, then buyer needs to pay Rs.1000 as inspection fee.
For complaints please write to us on: email@example.com with details of the invoice and warranty card.