Privacy Policy

We collect only the personal data reasonably required for our business and the services you request.

Depending on how you interact with Studio Kook, this may include your name, mobile number, email address, billing and delivery address, PIN code, account information and other contact details.

When you place an order, we may collect information relating to the products purchased, order value, delivery and installation requirements, invoice details, transaction references, payment status, returns, replacements, warranty claims and customer-service history.

Payments may be processed by third-party payment gateways, banks, card networks, EMI providers and other authorised payment service providers. Full card, bank-account or authentication credentials are ordinarily collected and processed by those providers rather than by Studio Kook. We may receive limited information such as transaction references, payment status and other information required to complete or reconcile your transaction.

When you contact us through telephone, email, WhatsApp, website forms, chat or other customer-support channels, we may retain your contact details and the contents and history of those communications.

When you use our website, technical information may be collected automatically, including IP address, browser and device information, operating system, pages viewed, referring pages, approximate location derived from IP address, date and time of access, website interactions, cookies and similar technical identifiers.

We may also receive information from service providers involved in providing our services, including payment providers, checkout providers, logistics companies, installation partners, customer-support platforms, analytics providers and advertising platforms.

If you contact us regarding employment opportunities, we may process the contact, professional and other information you provide for recruitment-related purposes.

We use personal data to operate Studio Kook and provide the products and services requested by you. This includes processing and confirming orders; collecting and reconciling payments; issuing invoices; arranging delivery, installation, returns, replacements and warranty services; communicating order and service updates; maintaining customer accounts; responding to questions and complaints; and providing after-sales support.

We may also use relevant information to prevent fraud, abuse and unauthorised transactions; protect our website and systems; maintain business and transaction records; comply with tax, accounting and other legal requirements; investigate disputes; and establish or defend legal claims.

We use website and usage information to understand how customers interact with our website, diagnose technical problems, improve our products and services, measure website and campaign performance and improve the shopping experience.

Where permitted by law, and where consent is required after obtaining such consent, we may use your contact details and website interactions to send information about Studio Kook products, offers, promotions, abandoned carts, product availability and other relevant marketing communications through channels such as email, SMS, telephone and WhatsApp.

You may opt out of promotional communications at any time using the unsubscribe or opt-out facility provided in the relevant communication or by contacting us.

Opting out of marketing communications will not prevent us from sending transactional or service-related communications that are necessary in connection with an order, delivery, installation, warranty claim, payment, account or customer-support request.

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance and, where applicable, support advertising and remarketing.

Some cookies are necessary for functions such as shopping carts, account login, checkout, security and payment processing. Other cookies may be used for analytics, functionality, advertising and campaign measurement.

Third-party technology providers, including analytics and advertising providers, may place or access cookies or similar technologies when you use our website, subject to their own privacy practices.

You can control cookies through your browser settings and through any cookie-preference tools made available on our website. Disabling certain cookies may affect the operation of some website features.

Studio Kook does not sell personal data for monetary consideration.

We may, however, share personal data where reasonably necessary to operate our business and provide the services requested by you. This can include:

• e-commerce and website technology providers;
• checkout and account-login providers;
• payment gateways, banks and EMI providers;
• courier, freight and logistics companies;
• installation and service partners;
• customer-support, communication, email, SMS and WhatsApp service providers;
• cloud-hosting, analytics, advertising and security providers; and
• accountants, auditors, lawyers and professional advisers.

These organisations receive information only to the extent reasonably necessary for the relevant service, subject to contractual, legal and security requirements as applicable.

We may also disclose information where required by applicable law, regulation, court order or a lawful request from a government or regulatory authority, or in connection with a merger, acquisition, or restructuring of Studio Kook.

Our website and services may rely on or contain links to websites, applications or services operated by third parties.

Their collection and use of personal data may be governed by their own privacy policies. Studio Kook does not control the privacy practices of independent third-party websites or services and encourages users to review their applicable privacy policies.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, completing deliveries and installations, fulfilling warranty and after-sales obligations, resolving disputes, preventing fraud and complying with applicable legal, tax, accounting and regulatory requirements.

Where personal data is no longer required and no legal or legitimate requirement requires its continued retention, we will take reasonable steps to delete, anonymise or otherwise securely dispose of it in accordance with applicable law.

We maintain reasonable technical, organisational and administrative safeguards designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.

These safeguards may include access controls, authentication measures, appropriate encryption or security mechanisms, system monitoring, backups, employee access restrictions and security requirements for service providers.

No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect personal data, absolute security cannot be guaranteed.

Some of our technology and service providers may store or process information using infrastructure located outside India.

Where personal data is transferred or processed outside India, Studio Kook will take reasonable measures to ensure that the transfer and processing are carried out in accordance with applicable Indian law and any restrictions prescribed by the Government of India.

Subject to applicable law and the commencement of relevant statutory provisions, you may have the right to request information about personal data being processed by Studio Kook, request correction or updating of inaccurate or incomplete information, request erasure of personal data, withdraw consent where processing is based on consent, and raise a grievance regarding the processing of your personal data.

Where applicable under Indian data-protection law, you may also have additional rights, including rights relating to nomination.

To exercise a privacy right, please contact us using the details provided in the Grievance Redressal section below.

Studio Kook's products and online shopping services are intended primarily for adults.

We do not knowingly seek to collect or process personal data of children contrary to applicable law. Where processing personal data relating to a child requires consent or verification from a parent or lawful guardian, we will take appropriate steps as required by law.

We request that you provide accurate and current information when placing an order or interacting with our services.

You may contact Studio Kook if you need to correct or update information associated with your account, order or customer record.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable law.

When we make changes, we will update the "Last Updated" date displayed at the beginning of this Policy. Where required by law, we will provide additional notice or seek consent for material changes.