Delivery & Installation

Enter your pincode on the product page before adding the item to your cart. Check the product dimensions against your room, and allow space for doors, drawers and folding parts to open.

Please also check that entrances, staircases, lifts and corridors can accommodate the furniture, and arrange any building or society permissions needed for delivery.

Your pincode check shows the estimated delivery time for your location, counted from dispatch. This is an estimate, rather than a guaranteed arrival date. Timings can vary with location, holidays, weather and transport disruptions.

For help with an existing order or a delivery update, contact our customer support team with your order number.

We provide free professional installation on eligible products through our team or authorised service partners, usually within 2 working days after delivery.

Some products, including Bene and Lily, are designed for DIY assembly. Follow the assembly instructions supplied with your product. The product page confirms the applicable assembly type.

Installation covers assembling the furniture. It does not include civil work, electrical work, plumbing, wall modifications or moving existing furniture.

Check the outer packaging at delivery. If it appears damaged, inform the delivery team and contact us promptly. Report any damaged parts, missing components or incorrect items to our support team so we can help.

See our Cancellation & Replacement Policy for the applicable terms.

Contact us before ordering if you’re unsure about delivery access or assembly. For questions about an existing order, please keep your order number handy so our team can help.