Order Cancellation
Studio Kook website orders may be cancelled within 24 hours of order confirmation or before dispatch, whichever is earlier.
Once the order has been dispatched, it cannot be cancelled under this policy.
How to Request a Cancellation:
- WhatsApp: +91 91122 57788
- Email: support@studiokook.com
Please make sure to include your Studio Kook Website Order ID.
Cancellation Fee & Refund: A cancellation fee of 2.5% of the amount paid will be deducted when processing an eligible cancellation refund. Once initiated, the amount is credited to the original payment method within 5–7 business days.
Amazon & Flipkart Orders: Orders placed on Amazon or Flipkart are subject to the cancellation rules and timelines of the respective marketplace.
No Change-of-Mind Returns
Studio Kook does not accept returns or exchanges for change of mind after delivery.
Please review product dimensions, finish, features, and room specifications carefully before placing an order.
If a product is delivered damaged, defective, or incorrect, it will be handled under our 10-Day Replacement Policy below.
10-Day Replacement Policy
Contact Studio Kook within 10 days of delivery if:
- The product was delivered damaged.
- The product has a manufacturing defect.
- You received a different product or variant from the one ordered.
- A panel, fitting, hardware item, or component required for normal use is damaged or defective.
What We Need From You
To report an issue, please share the following details:
Order ID
StudioKook.com, Amazon, or Flipkart Order ID.
Clear Photos
Show the full product and close-ups of the affected area clearly.
Video (If Relevant)
Useful for movement, alignment, mechanisms, or functional issues.
Short Description
Briefly explain what is wrong and when you first noticed it.
How We Resolve an Eligible Issue
Studio Kook furniture uses modular engineering. In most cases, an issue is efficiently resolved by replacing only the affected part rather than replacing the whole product.
- Replacement of the affected panel or component.
- Replacement hardware or fittings.
- Repair or technical assistance.
- Full product replacement where a component-level resolution is not practical or appropriate.
- An equivalent replacement where the original product or component is unavailable.
Note: A full product replacement is not automatically provided where the issue can reasonably be resolved by replacing the affected component.
Please Keep the Original Packaging
If you notice an issue after delivery, please retain the original packaging until our team assesses the claim. If a pickup or full product replacement is required, the item must be safely repacked with all supplied components and accessories.
What is Not Eligible Under the 10-Day Policy?
This policy is strictly for genuine delivery, product, or manufacturing issues—not general returns:
- Change of mind after delivery.
- Incorrect size or fit where product dimensions were correctly stated on the product page.
- Normal variation in colour, grain, texture, or finish.
- Damage caused after delivery through misuse, mishandling, or excessive load.
- Damage caused during shifting, dismantling, transport, or reinstallation.
- Damage resulting from unauthorized alteration or repair.
- Water, excessive moisture, heat, direct sunlight, termite, fungus/mould, pests, or other environmental damage.
- Normal wear and tear.
More Than 10 Days Since Delivery?
Your Studio Kook product is backed by our 3-Year Limited Warranty against manufacturing defects. If an issue develops after the initial 10-day replacement window, it may still qualify for warranty support.
View 3-Year Warranty Policy →Frequently Asked Questions
No. Studio Kook assesses the issue to determine the right resolution. Because our furniture is modular, most issues are quickly fixed by replacing the affected panel, fitting, or hardware.
Please retain the original packaging until you have inspected and assembled the product. If a pickup or full replacement is needed, suitable packaging will be required.
Yes. Keep your Amazon or Flipkart Order ID ready. Marketplace-specific cancellation or replacement processes may also apply.
A manufacturing defect may still be eligible under Studio Kook's 3-Year Limited Warranty.
No. Studio Kook does not accept returns or exchanges for change of mind after delivery.
Contact Us
For questions or assistance regarding cancellations or replacements:
This policy does not limit any statutory rights or remedies available under applicable law.